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Museum Educator Series: The Visitor Experience: Customer Service Meets Programming

by  Creative Learning Factory

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Many factors contribute to the satisfaction of your museum visitors’ experience, from amenities to programmatic offerings. This webinar will examine how to take a holistic look at the visitor experience through communication, training, awareness, assessment, and evaluation. Megan Wood, of the Ohio Historical Society, will discuss how to stay forward-looking and positive in order to focus on changes that can be made within limited resources. This webinar will help you understand what effects the visitor experience and who on your staff needs to be actively engaged in improving and maintaining it.

Megan Wood is the former Visitor Experience Department Manager at the Ohio Historical Society (Ms. Wood is now the Associate Vice President, Education and Visitor Experience at Historic Ford Estates), where she oversees all aspects of the visitor experience for both the Ohio History Center and the Ohio Village. The Ohio Village is the recreation of a rural community circa 1861. Ms. Wood has more than a decade of experience working in museums and public history. Ms. Wood earned her MA in History Museum Studies from the Cooperstown Graduate Program and a BA in Public History from Western Michigan University.

Program Rating

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About This Program

Cost

Individual: $20.00

FREE!


Program registration: www.creativelearningfactory.org

Email info@creativelearningfactory.org with any questions.

This webinar is available free of charge to All-Inclusive Content Providers on CILC. To receive your free registration, email Ryan at info@creativelearningfactory.org. In the body of your email, include your name, email address, organization, and the title of the webinar for which you are registering. Creative Learning factory will grant free access to one individual from each of the listed All-Inclusive content providers.

Length

1.5 Hours


Target Audience

Education: Curriculum DirectorPublic Library: Library Staff Content Providers: Curator

Minimum participants:

1

Maximum participants:

100


Primary Disciplines

Curriculum, Professional Learning Community, Standards Museum Education


Program Delivery Mode

Webinar



Booking Information

On-Demand (Previously Recorded Webinar)

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Receive this program and 9 more for one low price when you purchase the CILC Virtual Expeditions package. Learn more

For more information contact CILC at (507) 388-3672

Provider's Cancellation Policy

In the rare event of a cancellation, participants will be noticed via email and full refunds will be given. If you're unable to attend the live webinar, links to a recording of the webinar will be made available to all registered participants after the session.

About This Provider

Content Provider logo

 

Creative Learning Factory

Columbus, OH
United States

The Creative Learning Factory facilitates exceptional distance learning and professional development programming across a wide variety of subjects. Through customized hands-on, minds-on experiences, engaging workshops, webinars, distance learning programs, participants learn in a fun, highly interactive way, while professional participants leave ready to train, improve, enlighten and inspire within their own organizations.

- Engaging Professional Development
- Ideal for Teachers and Museum Educators
- Hand-on/Minds-on Experiences
- Inquiry-based Learning

Contact:
Sohayla Pagano and Becki Trivison
info@creativelearningfactory.org
6142972527

Program Details

Format

- Introduction
- Featured Presentation
- Questions
- Conclusion

Objectives

Participants will examine how to take a holistic look at the visitor experience through communication, training, awareness, assessment, and evaluation. Participants will also explore what affects the visitor experience and who on your staff needs to be actively engaged in improving and maintaining it.