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For more information contact CILC at (507) 388-3672
Provider's Cancellation Policy
You may reschedule a lesson once per request at no charge for any reason by emailing seatrek@mote.org or calling 941-388-2904. Please let us know at least 48 hours prior to your lesson date. Fees will be waived due to technical problems only if they are reliably traced to a malfunction on our end. You may schedule a separate, free Tech Check prior to your lesson to ensure the quality of your connection here: cilc.org/ContentProvider/Program.aspx?id=7743
You may connect with us up to 10 minutes prior to your scheduled start time to ensure the quality of the connection. However, you must connect with us no later than 15 minutes after your start time to avoid cancellation and billing.
For lessons with a fee, an invoice will be sent to you after we confirm your requests. Requests for lessons are an obligation for payment. Checks should be made out to Mote Marine Laboratory, Inc.
Please send payment to:
MOTE MARINE LABORATORY
ATTN: EDUCATION DIVISION
1600 Ken Thompson Parkway
Sarasota, Florida 34236
Payment is due within 30 days of delivery of lessons. There will be a 5% interest charge per month on late invoices. Late payment may affect our ability to offer you connections in the future. If your organization cannot pay by check, please email us at educate@mote.org to arrange payment via credit card. All credit card transactions are subject to a base fee of $3.50 + 2.9% of your payment amount. This processing fee is non-refundable and is in addition to your program fees.
Billing Questions: please contact Lauren Markham, Operations & Administration Manager (educate@mote.org, 941-388-4441;348).
There is a convenience fee for calls that require rental of a H.323/SIP Room Connector. Weekend and after hours (5 pm ET) requests are available for an additional fee.