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For more information contact CILC at (507) 388-3672
Provider's Cancellation Policy
Cancellations must be received at least 48 hours in advance. The Buffalo Zoo will then make every reasonable attempt to reschedule your program. If the program cannot be rescheduled, the Buffalo Zoo will issue a refund. The refund will be assessed one administrative charge of $25. If a cancellation is made less than 48 hours before the scheduled program, the full program fee will still be charged.
If a school encounters technical problems on the scheduled date of a program, the Buffalo Zoo will wait approximately 15 minutes after the program start time to determine if the problem can be resolved. If not, the program will be canceled for that date. The school then has the option to reschedule the program. If the school chooses not to reschedule, or if the technical issues cannot be resolved for another program date, the full program fee will still be charged.
In the event of weather related zoo or school closings, the Buffalo Zoo will make every reasonable attempt to reschedule your program. If the program cannot be rescheduled, the Buffalo Zoo will issue a full refund.